1. Introduction
EventReady ("we," "our," or "us") operates the website at eventready.co and provides event readiness management software (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.
By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you create an account, we collect your name, email address, organization name, and password.
- Event and Project Data: Information you enter about events, clients, vendors, requirements, deadlines, and related documents.
- Uploaded Documents: Files you or your clients and vendors upload through the platform, including certificates of insurance, contracts, permits, and other event-related documents.
- Portal User Information: Names and email addresses of clients and vendors you invite to your portals.
- Waitlist Information: If you request early access, we collect your email address.
- Communications: Any messages or correspondence you send to us.
2.2 Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
- Device Information: Device type, unique device identifiers, and mobile network information.
- Cookies and Similar Technologies: We use session cookies to maintain your login state and preferences. We do not use third-party advertising cookies.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Send transactional emails including portal invitations, deadline reminders, compliance alerts, and password resets
- Monitor document expiration dates and vendor compliance status
- Process and manage your account
- Respond to your comments, questions, and support requests
- Send administrative information such as updates, security alerts, and support messages
- Analyze usage patterns to improve the Service
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Within Your Organization: Account administrators and team members within your organization can access event data, project information, and portal activity.
- Portal Users: When you invite clients or vendors to a portal, they can see the project information, requirements, and documents relevant to their portal access.
- Service Providers: We share data with third-party service providers who perform services on our behalf, including cloud hosting (Amazon Web Services), email delivery (SendGrid), and payment processing. These providers are bound by contractual obligations to keep personal information confidential.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information for any other purpose with your consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. Event data and uploaded documents are retained for the duration of your subscription and for a reasonable period thereafter to allow for data export.
If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
Waitlist email addresses are retained until you unsubscribe or request deletion.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Encryption of data at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Secure password hashing using bcrypt
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Objection: Object to the processing of your personal information in certain circumstances.
- Withdrawal of Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise any of these rights, contact us at privacy@eventready.co.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt out of the sale of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
11. Third-Party Links
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us: